Maybe you could politely request the buyer of this gift if they have the receipt. Tell them that you appreciate the great gift, but it is faulty and you would need to know where they purchased/obtain a receipt so you can exchange it. Just don't tell them you plan to get a different model altogether! ;) If that doesn;t work out, I suppose the only other option is to contact Evenflo support at 1-800-233-5921. :)