Disconnect scanner from computer, uninstall the software you installed and restart the computer. Download the latest driver software from: http://www.mustek.com/mustek/Support.php Install the driver software but do not connect the scanner until the installation prompts you to connect it or when the installation is complete.
Answers & Comments
Disconnect scanner from computer, uninstall the software you installed and restart the computer.
Download the latest driver software from: http://www.mustek.com/mustek/Support.php
Install the driver software but do not connect the scanner until the installation prompts you to connect it or when the installation is complete.
I hope this helps. Good luck!