The cable won't come out of the lock. The lock turns. Have a master key, took the lock out. The piece that is turned by the lock also turns, but the cable still won't come out. HELP!! Can't get my bike off my car. Thule says 3 days for an answer.

Cycling - Thule - 9042 Helium Aero 2 Hitch Bike Rack: 2-Bike