You'll have to use another computer and go to the US/Robotics web site, put in the "chipset" numbers, ON THE SQUARE BLACK THING,WITH WHITE LETTERS AND NUMBERS on your modem and download to floppy,cd,etc, then transfer to computer that modem is in, this should unlock it,and also upgrade the software for it,let me know if this doesn't help god bless...
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You'll have to use another computer and go to the US/Robotics web site, put in the "chipset" numbers, ON THE SQUARE BLACK THING,WITH WHITE LETTERS AND NUMBERS on your modem and download to floppy,cd,etc, then transfer to computer that modem is in, this should unlock it,and also upgrade the software for it,let me know if this doesn't help god bless...