Tomtom rider 1 not charging when on bike
Hi I have a rider 1 and when its fitted onto the bike the connection is so poor that it often stops charging.
Is Tomtom awaire of this fault and have they produced a better bracket?
Is there anything that I can do to make the original bracket better?
Regards
Steve G
Is Tomtom awaire of this fault and have they produced a better bracket?
Is there anything that I can do to make the original bracket better?
Regards
Steve G
GPS - Tomtom - RIDER GPS Devices
Answers & Comments
TOMTOM are VERY aware of this problem. but deny it is an issue!
I had the same problem, they sent me a new shoe after weeks of emails. I told them that the shoe is not the problem, it's the connector on the back of the TT1. Because of the springloaded pins fitted to the shoe and the poor quality connectors on the TT the normal vibration on a motorcycle causes the pins to wear holes in the connectors on the TT causing intermittant connection.
As the cost of repairing or replacing these connectors is very high and there are a large number of units that would require this repair TT are ignoring it.
I'm now looking at a way of bypassing the connector altogether.
A temporary solution appears to be to smear the contacts on the back of the rider with a little petroleum grease or WD40 - seems to work for a couple of weeks at a time.
Update:
I've now taken my tomtom rider apart, desoldered the wires on the back of the connector, removed the connector and reinstalled it after rotating it through 180 Deg. This means that the pins on the cradle now press against an unused part of the connector pad. Should be okay for another 18months use.
I know several people with Tom Tom Riders and they all have the same issue. Tom Tom are denying that this is a general issue, but they clearly know that it is universal.
I suggest this
Call TomTom.
1 866 486 6866 (available 8:30AM to 7:00PM EST Mon - Fri and 9:00AM to 5:00PM EST Saturdays)