Trying to install the rand mcnally TND 500 for truckers on my computer but am not able to get the two drives to show up on my desktop. i have looked for them in my computer too but they are not there. i have windows vista for an operating system on my pc
GPS - Rand Mcnally
Answers & Comments
1. Make sure the TND 500 is turned on.
2. Connect the USB cable provided in the box to connect to your computer.
3. Go to your start menu, click on computer.
4. You should see two external drives if if is a T5B and one external drive if it is a T5C.
The external drives will not show up on the desktop. It is an external device just like an external hard drive. If you cannot see the external device, can you see other devices connected to the same USB port? If not, then it suggests the USB port is bad.
You can most certainly E-Mail me at [email protected] for futher technical support.
Thanks,
Mark
Rand McNally has amazingly improved their customer support. Call 800-333-0136. They will try to fix the problem or issue you RMA if your unit is still under warranty.