You need to check the settings for scanning. The machine wants to use the platen because that is what it has been set up to do, or you are using a sheet size the machine doesn't know about. Again go through the scanner settings both on the machine and any attached computers.
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You need to check the settings for scanning. The machine wants to use the platen because that is what it has been set up to do, or you are using a sheet size the machine doesn't know about. Again go through the scanner settings both on the machine and any attached computers.