Two of my Fantom external hard drives do not work. The lights come on, but one makes a clicking sound and the other one no sound. I've checked the power pack and that is not the problem. I don'
Computers & Internet - Fantom
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Answers & Comments
Are the drives still under warranty or not? All drives will fail.
If they aren't, break open the case and put the drives into new enclosures or place them in a desktop (if you have extra IDE or SATA connectors available) as secondary drives. You may need adapters if these are portable drives. This will let you see if the enclosure has failed or the drive itself. The one that is clicking may not be usable (clicking usually means a head problem). However, you should be able to recover files. You may need to use a file recovery program, like Recuva, if the drive has lost the partition information.
I hope this helps. If the drives are under warranty, decide if you want to void your warranty. The data will not be recovered under warranty with most external drives.
Cindy Wells
(I've replaced several hard drives when they went bad. By cloning the drive before it fails, I haven't lost data. I've also attempted to rescue data after the failure. I try to back up important data to optical discs as well as flash drives and backup HDDs.)