Hi, you need to use the driver for win 7. If you have already installed the software using the installation cd, you need to uninstall it first before using the win 7 driver by going to start menu > programs > lexmark 5600 series > tools> uninstall. Then reboot pc. Check the version of your operating system. Right-click on My Computer and choose properties to see if you have a 64-bit or 32-bit OS. Download the proper driver package by going to this link: http://bit.ly/cclHPL . download cj5600Win7en64.exe is for 64-bit OS. or download cj5600Win7en32.exe for 32-bit OS. install the sw and try scanning again. Hope this helps.
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Hi,
you need to use the driver for win 7. If you have already installed the software using the installation cd, you need to uninstall it first before using the win 7 driver by going to start menu > programs > lexmark 5600 series > tools> uninstall. Then reboot pc. Check the version of your operating system. Right-click on My Computer and choose properties to see if you have a 64-bit or 32-bit OS. Download the proper driver package by going to this link: http://bit.ly/cclHPL . download cj5600Win7en64.exe is for 64-bit OS. or download cj5600Win7en32.exe for 32-bit OS. install the sw and try scanning again. Hope this helps.