Report "v10.4 1. Start your computer. 2. Quit ScanSnap Manager; all users must quit those running applications. (Click and hold the mouse button on the ScanSnap icon , and select "Quit" from the displayed menu.) 3. If the ScanSnap icon still remains on the Dock menu, drag the ScanSnap icon into the Trash. 4. From the Apple ( ) menu, select "System Preferences." 5. In the "System Preferences" window, select "Accounts." ⇒ The [Accounts] window appears. 6. In the "Accounts" window, select the relevant user from the "My Account" pane. 7. In the "Accounts" window, click "Login Items" (if your OS is Mac OS X v10.4) or "Startup Item" (if your OS is Mac OS X v10.3). ⇒ In the "Login Items" (Mac OS X v10.4) pane or the "Startup Items" (Mac OS X v10.3) pane, a list of all applications that automatically start at a login is displayed. 8. Select "ScanSnap Manager" to delete it. 9. Click (-). ⇒ "ScanSnap Manager" is deleted from the list. 10. Close the "Accounts" window. 11. Log in as the computer Administrator. With Finder, select the folder in which Scan- Snap is installed (generally, you can find "ScanSnap" in the "Applications" window.) and drag it into the Trash. 12. In a multi-user environment, every user must perform steps 3 to 10. 13. Empty the Trash. I restarted the mac and also did a shut down. When I try now to install the Scan Snap software, I get to the "Select a Destination" part of the install and click on my "Macintosh HD" and get the message: ScanSnap Manager can't be installed on this disk. A newer version of this software already exists on this disk. What do I do now? Apparently the previous version of scansnap is not completely uninstalled. Please advise. Tracy Vokac Office Manager, CRR [email protected] 630-929-1100"