You need to supply more information. there are settings to control this feature but i would need to know information on your system like model number and how you have it hooked to the internet. web monitoring normally uses port 80, so if your hooked to a router you need to open that port to allow it to flow threw to the ip of the machine with the dvr card installed. if your not experienced with setting up networks or changing settings you will have a difficult time but i will try and help.