This is a Manufacturing problem.There is absolutly nothing that can be done to fix it other than to send it back. This same thing happened to me twice. A lot of Vivitar cameras have this problem as well as many others that are usually not the consumers fault. Just a glitch in the technology. I alone have gone through four Vivitar cameras in the last six months. The best thing to do is contact Vivitar directly. This is there website: www.vivitar.com It is best to see if you can find the number for technical support. To see if they can give you a refund or replace it for you. I hope this helps. -Richard