Maby it's just incompatible with your version of windows. Try locating the exe file on your computer then right clicking it an selecting properties then go to compatibility and check run this program in compatibility for an select the version on windows it last worked on. Of you don't know just keep choosing different versions of windows until it works . Or you could just run the compatibility troubleshoot program built in to windows. I am using windows 8.1 so thing might be different for you.