Hi vks1,

Your water is coming out into the washer even when you water supply is switched off at the pipe?

Disconnect the washer hose from the water pipe and see if the water still comes out of the water pipe even when the water valve is shut off!
If the answer is YES!

This is a plumbing malfunction.
The valve on your water pipe is not closing completely!
There is a washer in the water valve attached to the end of the valve stem that more than likely needs replacement.

And not a washer malfunction.


If I understand your explanation correctly this is the cause.

If this is not the problem then the washer has a water inlet that is stuck open.

But this dose not make sense if the external water valve is shut off there should not be water reaching the washer inlet faulty or not!

I believe I figured out the problem for you and you will be fine when the valve is fixed or the valve stem replaced!
Bless You,
ngafm

Let me know that you have succeeded!
Happy to of helped you.

Please give me a good rating before you sign off our site!
Thank You