Reasons for that to happen: a) You have tilted the vac while vacuuming b) Used the Rainbow without separator (basket like thing on the bottom of the motor) c) Overfilled the rainbow tank with water (may have happened when shampooing with AquaMate)
Clean and install back the separator, remove HEPA, Set the Rainbow on empty water pan (with HEPA removed) turn it on for a while so everything will dry. Install new HEPA.
You will have to get a new HEPA filter (you can find them HERE)
Answers & Comments
Reasons for that to happen:
a) You have tilted the vac while vacuuming
b) Used the Rainbow without separator (basket like thing on the bottom of the motor)
c) Overfilled the rainbow tank with water (may have happened when shampooing with AquaMate)
Clean and install back the separator, remove HEPA, Set the Rainbow on empty water pan (with HEPA removed) turn it on for a while so everything will dry. Install new HEPA.
You will have to get a new HEPA filter (you can find them HERE)
Good Luck,
Rocky
:-)