We have a brivis evaporated cooling system P63. The unit was leaking water inside and when the plumber came out he couldn't find anything wrong with it then the Brivis technician came out and said there was nothing wrong but all of a sudden it stopped working after the Brivis technician fiddled with it but is saying that there was nothing wrong in the first place so it's not a warrantee problem. Do you think this could of just fixed it's self?
Heating & Cooling - Mastercool - 67471 Evaporative Cooler Air Conditioner
Answers & Comments
Is the unit still leaking?
Is water coming out?
If the unit is under warranty, it should be covered, shouldn't it?
Is the unit working at all now?
Please clarify and state the current condition. I'll get back to you then.
Gary
I would say that it is bad business practice to try to charge for coming out and then claiming there was nothing wrong with the unit.
Call the company and say:
"We would have no incentive to call you out if nothing was wrong.
However, your tech would have incentive to repair the problem that would have been covered under warranty (as we think he may have) and then claim that there was nothing wrong so he can charge us.
If we had no problem, we wouldn't have called you in the first place.
Even if we did make a mistake and call you and it turned out there was no problem, common courtesy would be to make ONE service call at your expense."
I'm an irrigation contractor. I had a customer that claimed that the timer that I installed was faulty. I installed a second and they claimed that was faulty. I installed the second timer in another customer's house and it is still running properly today and installed a third timer in the first customers house. All that was done free of charge, that is just good business sense.
(The next timer either they pay for or I'll give them up as customers.)
Gary