To re-record greetings, enter Feature 983. if your system has 2 digit intercom #s your default password is 120000 if your system has 3 digit intercom #s your default password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting either 2 or 4 (you might want to listen to the greeting first). press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished