We own a Risco RZ 390 UI, and are not able to use it, due to a code that has appeared on the screen: Code P-19 What does this code mean?

March 2021 1 20 Report

We own a Risco RZ 390 UI, and are not able to use it, due to a code that has appeared on the screen: Code P-19 What does this code mean?

Office Equipment & Supplies - Riso - RZ390 Duplicator

This a proble with the Thermal print head. You will need to call service to repair. When you call press the point key to get the rest of the code.