Hi, Please Call the LeapFrog Help Line on 01702 200244 and they will reset this for you or you can e mail them @ [email protected]

I forget 4 digit code for my great grand daughters LeapPad ultra her mother put it in and she forgot it she told me its been so long I really don't remember please can you help me?

Of you connect to leapfrog.com/connect the code will show under settings. This is very helpful when you purchase a used Ultra.