I too had the same problem. It is a problem with the Label Factory Deluxe software not the printer. I found a solution!! on your computer go to the control panel window and click on printers and faxes. Then click on your printer. When the printer window opens click on Printer and then on Properties. When the properties window opens click on Advanced. Look to see if "Spool Print Documents" is selected. If so change that to "Print Directly To The Printer". That worked for me. You can change the setting back after printing your labels. Hope this helps.

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