Hi Thanks for using FixYa. If you have already tried the lens cleaner disc and still it wont work then unfortunately you have to get its lens replaced. If you have not tried to clean the lens then please do it as I believe this should resolve the issue. Please do accept the solution if the issue is resolved or else revert for further assistance. Thanks Rylee
Answers & Comments
Hi
Thanks for using FixYa. If you have already tried the lens cleaner disc and still it wont work then unfortunately you have to get its lens replaced. If you have not tried to clean the lens then please do it as I believe this should resolve the issue.
Please do accept the solution if the issue is resolved or else revert for further assistance.
Thanks
Rylee
Please reply with the model # of your player.
Thanks!!