When I start Quick Books Pro 2005 that has been working fine for years, it opens with only a small portion of the top of the page showing and the page cannot be moved up the screen and the ENLARGE button on the top right corner doesn't work. It is basically completely locked up. I tried a Restore System and none of the restore point on Windows XP work. What must I do to get this program working again?
Computers & Internet - Intuit - QuickBooks: Pro 2005 for PC
Answers & Comments
It sounds as though the program may be damaged. The first thing I would do is reinstall the software. There is a possibility that your windows has received an update, or their has been an update to Internet Explorer. Since the QuickBooks program uses Internet Explorer to display various portions of the program, if you did receive an update it may be that the code for the Qb 2005 can no longer handle the later versions of IE.
If reinstalling does not correct the issue, you can also try right-clicking the QB icon on the task bar and choosing Windows, Cascade. There may be an open window in the software that has moved off the side of the screen.
I would seriously suggest updating the software as soon as you can, as the obsolete code from the older version can do little but lead to problems down the road.