You didn't indicate whether this is a new installation or not, so I don't know if it was working properly and has quit working or not set up correctly.
I'd recommend that you follow the installation instructions, installing fresh batteries at this time.
Here is a link to the installation instructions, which is a PDF file and requires that Adobe Reader be installed to view the file:
http://s7d5.scene7.com/is/content/BDHHI/40486-02
If this is a new installation, you may not have the door jumper properly set for the "handedness' of the door; see page 6 of the installation instructions for an explanation. There are additional troubleshooting tips on page 9.
Here is a link to the Kwikset customer assistance page, giving you further contact information: http://www.kwikset.com/Customer-Support/Contact-Us.aspx
Answers & Comments
You didn't indicate whether this is a new installation or not, so I don't know if it was working properly and has quit working or not set up correctly.
I'd recommend that you follow the installation instructions, installing fresh batteries at this time.
Here is a link to the installation instructions, which is a PDF file and requires that Adobe Reader be installed to view the file:
http://s7d5.scene7.com/is/content/BDHHI/40486-02
If this is a new installation, you may not have the door jumper properly set for the "handedness' of the door; see page 6 of the installation instructions for an explanation.
There are additional troubleshooting tips on page 9.
Here is a link to the Kwikset customer assistance page, giving you further contact information:
http://www.kwikset.com/Customer-Support/Contact-Us.aspx
Good luck!