Like 99% of the Visual Land products, the reset button usually fixes these issues. Try that, if not make sure the head phones are fix right with the player. If you have to force the headphone jack into the player of if it is loose, that could cause the player to believe there is no headphones pluged in. The V-Touch as a slandered, 3.5 mm headphone jack (most headphones are 3.5 mm) If you still have issues, you will have to format the player, doing so will erase ALL data that you have put on the player restoring to factory settings.
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Like 99% of the Visual Land products, the reset button usually fixes these issues. Try that, if not make sure the head phones are fix right with the player. If you have to force the headphone jack into the player of if it is loose, that could cause the player to believe there is no headphones pluged in. The V-Touch as a slandered, 3.5 mm headphone jack (most headphones are 3.5 mm) If you still have issues, you will have to format the player, doing so will erase ALL data that you have put on the player restoring to factory settings.