The serial number of the pen and details I sent to your Parramatta office attention Tee Tran. This is all I can find. >>> >>> 1. Model/item number (located on battery cover of pen) Item No.SG18 >>> 2. Serial code located inside battery compartment of pen device. XXXXXX >>> >>> 3. Access code (6 letter code located in user manual or on CD-Rom cover) >>> Cannot find these but did register online when bought >> then >>> sold the computer with the login. >>> >>> 4. Computer operating system. Windows 7 >>> 5. Country of origin? Not sure what you want the pen says "made in China" >>> >>> The globe has the number XXXXXX stamped in the bottom. >>> Regards Colin On 18/12/2012 9:15 PM, Oregon Scientific Customer Service wrote: > Dear Colin, > > Thank you for contacting Oregon Scientific Customer Support. We are > sorry to hear that you are having issues with your Oregon > Scientific product. > > We received your email inquiry and want to assure you that you will > hear back from us with a detailed response which is typically within > 2-3 business days. Please reply to this email with the following > information for us to provide you the status of the replacement. > > 1) Model # of the unit. > 2) Serial # of the pen located at the battery compartment on white > sticker. > 3) Country where the unit is bought. > > Hope this information helps and should require further assistance, > please feel free to call our customer service hotline at 1300-300-155 > (Toll-Free within AU). Phone and email support are available Monday - > Friday from 9AM to 6PM ADST. Excluding Public Holidays.
Answers & Comments
Possible location of serial number described by frustrated user and responders.
https://gregorybeamer.wordpress.com/2010/01/14/oregon-scientific-smart-globe-3-fail-website-and-update/
Quoting from the link above:
The serial number of the pen and details I sent to your Parramatta
office attention Tee Tran.
This is all I can find.
>>>
>>> 1. Model/item number (located on battery cover of pen) Item No.SG18
>>> 2. Serial code located inside battery compartment of pen device. XXXXXX
>>>
>>> 3. Access code (6 letter code located in user manual or on CD-Rom cover)
>>> Cannot find these but did register online when bought
>> then
>>> sold the computer with the login.
>>>
>>> 4. Computer operating system. Windows 7
>>> 5. Country of origin? Not sure what you want the pen says "made in China"
>>>
>>> The globe has the number XXXXXX stamped in the bottom.
>>>
Regards
Colin
On 18/12/2012 9:15 PM, Oregon Scientific Customer Service wrote:
> Dear Colin,
>
> Thank you for contacting Oregon Scientific Customer Support. We are
> sorry to hear that you are having issues with your Oregon
> Scientific product.
>
> We received your email inquiry and want to assure you that you will
> hear back from us with a detailed response which is typically within
> 2-3 business days. Please reply to this email with the following
> information for us to provide you the status of the replacement.
>
> 1) Model # of the unit.
> 2) Serial # of the pen located at the battery compartment on white
> sticker.
> 3) Country where the unit is bought.
>
> Hope this information helps and should require further assistance,
> please feel free to call our customer service hotline at 1300-300-155
> (Toll-Free within AU). Phone and email support are available Monday -
> Friday from 9AM to 6PM ADST. Excluding Public Holidays.