It could be the problem of your disc. Is it a burned disc? You can try burn it again with another burning program and play again. Or you should try play the disc on your PC with player installed and see if it plays properly. If not, it;s the problem of the disc not your player. Here are some recommended player programs you can try on your PC. Also burning programs you can try. 5 Best Free Blu ray Burners to Burn Blu ray Easily Best Blu ray DVD Region Free Software
Answers & Comments
It could be the problem of your disc. Is it a burned disc? You can try burn it again with another burning program and play again.
Or you should try play the disc on your PC with player installed and see if it plays properly. If not, it;s the problem of the disc not your player. Here are some recommended player programs you can try on your PC. Also burning programs you can try. 5 Best Free Blu ray Burners to Burn Blu ray Easily Best Blu ray DVD Region Free Software
If this is a blu ray player, and you are trying a blu ray disc, make sure you have the new firmware updates downloaded!