I'm sorry to hear you're having difficulties with your DC17. The brushbar on/off switch shuts the brushbar off for cleaning hard floors - however, the suction motor should continue to run. If the machine shuts off completely when you press the brushbar on/off switch, we'll need to arrange to have the cleaner serviced. To discuss this with one of our experts, please call us free on 1866MYDYSON, or email [email protected]
Answers & Comments
Hi there,
I'm sorry to hear you're having difficulties with your DC17. The brushbar on/off switch shuts the brushbar off for cleaning hard floors - however, the suction motor should continue to run. If the machine shuts off completely when you press the brushbar on/off switch, we'll need to arrange to have the cleaner serviced. To discuss this with one of our experts, please call us free on 1866MYDYSON, or email [email protected]
Kind regards,
Jack
Dyson Online Customer Support