That error usually indicates the ribbon is not loaded properly in the carrier. Please double-check to ensure the spools are inserted in the spaces with the matching color (i.e. - blue to blue; orange to orange), and that the ribbon is threaded the LONG WAY around the carrier, such that it passes over the silver-metallic rollers. Note also that the ribbons MAY have a spot of glue on them from the factory that is there to keep it from loosening or unrolling during shipment. After threading the ribbon properly, turn the take-up spool by hand to ensure that ribbon material is moving smoothly from the feed spool, and is not stuck.
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That error usually indicates the ribbon is not loaded properly in the carrier. Please double-check to ensure the spools are inserted in the spaces with the matching color (i.e. - blue to blue; orange to orange), and that the ribbon is threaded the LONG WAY around the carrier, such that it passes over the silver-metallic rollers. Note also that the ribbons MAY have a spot of glue on them from the factory that is there to keep it from loosening or unrolling during shipment. After threading the ribbon properly, turn the take-up spool by hand to ensure that ribbon material is moving smoothly from the feed spool, and is not stuck.