I had the same problem, you need to reset the Android system by holding in both the volume up button along with the power on button together, once you see the Handspree logo, release. you should boot into the recovery system, you now can reboot the system by using the volume buttons and the power button to select. you could also contact the Handspree help line on 0871-6641 811, but they will only tell you the same instructions...help this helps.