Please read through this page link: http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000150CR&PARAMS=set-locale=en http://kb.roxio.com/search.aspx?URL=/content/000159CR&PARAMS=set-locale=en Hope this helps. I can look for more issues if this doesn't solve your problem.
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Please read through this page link:
http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000150CR&PARAMS=set-locale=en
http://kb.roxio.com/search.aspx?URL=/content/000159CR&PARAMS=set-locale=en
Hope this helps. I can look for more issues if this doesn't solve your problem.