The problem with the Blue Parrot headset not getting audio from the phone is a very frustrating one and it took several hours to diagnose the problem. (Especially the Samsung/ Windows side, in my case) I have a Samsung I760 phone using Windows Mobile 6.1. After pairing, the headset is visible in the PHONE window, as it should. But upon dialling, the audio transfers from headset to phone. While in a call, you can tap on the menu button and it should bring you to a menu that would allow you to transfer the audio from headset to phone and vice versa. But this action malfunctions in the Blue Parrot headset only. The Blue Eagle headset works fine. MY SUGGESTIONS: 1) Chuck the hideously expensive blue parrot headset in the trashcan and buy yourself a blue eagle, available at truck stops everywhere 2) Pester the Blue parrot support staff for a replacement, or a solution at 1800 742 8588. Make sure you understand the manual and especially point 13 dealing with the transfer of audio before you call them. Other than this, the headset actually works fine. [email protected]
After I've spoken to tech support, they actually gave me a solution that worked.
You should reset the headset. This procedure is not given online on their website or on the owners manual
1) Power on phone and pair to headset. 2) When paired the blue light should flash. 3) Put the headset on its charger (with power on) for 10 seconds. 4) Remove the power from the headset. 5) The indicator light should be flashing alternating red and blue. This means that it is resetting. 6) After a couple of seconds the alternating lights should quit and the blue light should be flashing, as if it is paired. 7) This should fix the problem.
It sure fixed the audio problem I've had with Windows Mobile 6.1.
Adam PotgieterAfter I've spoken to tech support, they actually gave me a solution that worked. You should reset the headset. This procedure is not given online on their website or on the owners manual 1) Power on phone and pair to headset. 2) When paired the blue light should flash. 3) Put the headset on its charger (with power on) for 10 seconds. 4) Remove the power from the headset. 5) The indicator light should be flashing alternating red and blue. This means that it is resetting. 6) After a couple of seconds the alternating lights should quit and the blue light should be flashing, as if it is paired. 7) This should fix the problem. It sure fixed the audio problem I've had with Windows Mobile 6.1. Adam Potgieter
Answers & Comments
The problem with the Blue Parrot headset not getting audio from the phone is a very frustrating one and it took several hours to diagnose the problem. (Especially the Samsung/ Windows side, in my case)
I have a Samsung I760 phone using Windows Mobile 6.1. After pairing, the headset is visible in the PHONE window, as it should. But upon dialling, the audio transfers from headset to phone.
While in a call, you can tap on the menu button and it should bring you to a menu that would allow you to transfer the audio from headset to phone and vice versa. But this action malfunctions in the Blue Parrot headset only. The Blue Eagle headset works fine.
MY SUGGESTIONS:
1) Chuck the hideously expensive blue parrot headset in the trashcan and buy yourself a blue eagle, available at truck stops everywhere
2) Pester the Blue parrot support staff for a replacement, or a solution at 1800 742 8588.
Make sure you understand the manual and especially point 13 dealing with the transfer of audio before you call them.
Other than this, the headset actually works fine.
[email protected]
After I've spoken to tech support, they actually gave me a solution that worked.
You should reset the headset. This procedure is not given online on their website or on the owners manual
1) Power on phone and pair to headset.
2) When paired the blue light should flash.
3) Put the headset on its charger (with power on) for 10 seconds.
4) Remove the power from the headset.
5) The indicator light should be flashing alternating red and blue. This means that it is resetting.
6) After a couple of seconds the alternating lights should quit and the blue light should be flashing, as if it is paired.
7) This should fix the problem.
It sure fixed the audio problem I've had with Windows Mobile 6.1.
Adam Potgieter