I have to BD-HP 210 and what I did was go to sharp website and downloaded the updated firmware then download it on my BD player. Its a little challenging if you never done it before. I would suggest you call and have a rep walk you through or use the user manual.

This player is **** iv even tried to go straight to credits it only loads the menu which is in dolby digital and hd but yet it still dont play avitar iv allready updated to 1.19 firmware as it wouldent play district 9 and now iv gone and spent 22 quid on a film that dont work why waste our time on something that aint been sorted yet at least we never had these problems with hd dvd so how did blu ray win the battle its stupid