I too have the same problem. I contacted a vaccuum repair guy and he told me that the Bissells are natorious for this problem , and that nine out of ten times it is the pump. So we have a new pump, and I ended up here looking for a manual to show how to replace it. Any help?

I have the samwe problem, no water from the tank or tools.
took everything apart and cleaned
Red Ball will not spin?
CaN YOU HELP PLEASE?

Ya unscrew the top and ************