There is a problem in the zoom functions of the lens assembly. Dust and lint can get in it and jam it, and you can try to spray compressed air into the lens in hopes of freeing it up. A gear can also be jammed, or stripped. If it's just jammed, you may be able to fix it yourself. Here is a web page that details all the things you can try to get it working. They say about half of the cameras with these problems can be fixed by trying their suggestions. The article says it's for lens errors, but it applies to the problem you're having: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html If none of these tips help, the camera will have to be serviced. Get an estimate first, since the cost of repair can exceed the replacement cost of a new one. Good luck, and hope this helps.
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There is a problem in the zoom functions of the lens assembly. Dust and lint can get in it and jam it, and you can try to spray compressed air into the lens in hopes of freeing it up. A gear can also be jammed, or stripped. If it's just jammed, you may be able to fix it yourself. Here is a web page that details all the things you can try to get it working. They say about half of the cameras with these problems can be fixed by trying their suggestions. The article says it's for lens errors, but it applies to the problem you're having:
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
If none of these tips help, the camera will have to be serviced. Get an estimate first, since the cost of repair can exceed the replacement cost of a new one. Good luck, and hope this helps.