We have a Partner Mail VS Rel.5 connected to our Partner ACS v.3. Everything was working fine until yesterday. We have 4 incoming lines which are all connected to the Auto Attendant (AA). I have assigned all 4 lines to Hunt Group 7 (#206) and ext. 29 is assigned to hunt group 7 as well. My problem is that when I call the main #, 3 lines light up, AA does not pick up, and I hear 'Your call is being transferred to the receptionist'. Before, the first available line would ring once, and the AA would pick up and the menu definition would play. My menu definitions and menu recordings are all still intact, but I never hear them. PLEASE HELP!
Answers & Comments
Sounds like you haven't placed the viocemail answering ports in hunt group 7(#505) remember that on a partner mail vs that the ports go in reverse.
Did the info help any?