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scalpay
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scalpay
March 2021 | 1 Replies
Recently bought a used 9800XL, would not work with latest ScanWizard Pro v7.132 from Microtek sight which said it was short of a .dll file on installation, and could not find the scanner on either USB or firewire connections. Scanner worked fine (better than expected actually) with the simple scan program from within windows however, but took a long time importing to photoshop (1.5 hours for a 600dpi scan of the whole bed!!) but was fine saving directly to tiff (about 4 mins for the same thing). After a week of really effective scanning I turned on yesterday to no image at preview (or final scan) and a double very loud click (belt jumping two pulley teeth) at the end of the carriage travel. Tried removing all software (including drivers) and reinstalling - same result. Tried again with ScanWizard v6.10 which actually found the scanner but with the same result - no image etc. Any ideas, could it be corrupted firmware or damaged hardware? Thanks for looking Nick Philp,
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