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vicki_neely
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1
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vicki_neely
February 2021 | 1 Replies
Would like live chat now please. Problem posted twice before
Answer
vicki_neely
February 2021 | 1 Replies
Okay, this is the third time I've typed this out. Bought a Diamond Capture Card for my son. We installed the Diamond disk drivers and other components per the "Quick Start" guide. He is trying capture videos from his Xbox 360 to post on YouTube. Diamond disk seemed to install properly. The one touch button however does not work, the light just stays red all the time. Connected Diamond one touch to the output on his TV using the RCA one (not the Svideo since that is an input connection on his TV. Then connected those cords to the one touch thing and connected via USB to his computer. The screen comes up fine on his computer so we hit record through there. The thing at the bottom said it was recording however there is nothing there when you hit the play button and when I open the "My Videos" file it is supposed to store it in it indicates "This folder is empty." What am I missing?
Answer
vicki_neely
February 2021 | 1 Replies
Got your product for my son's Bday (last week). He is trying to use it on his Xbox 360. Plugged capture card in the output on his TV through one touch (which is not working - solid red light only) and into computer with USB port. Loaded the Diamond disk. Used the "record" button on computer and it indicates it is recording; however, there is no playback info in the designated folder and it doesn't play anything back at all. It's like it's recording nothing. Can't find any information in the documentation that was sent with the product. Did composite using 3 cables to the TV and used WMD (I think) on recording. He wants to upload to YouTube. Please help!
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